If your order arrives damaged, incomplete, or does not match what you ordered, please report the issue within 48 hours of receiving the package by contacting us at:
You will receive an automated confirmation email. Please reply to that message and attach clear photos of:
We treat these cases with priority and appreciate your cooperation in helping us resolve the issue as quickly as possible.
If you experience a technical issue despite following the product instructions correctly, please contact us at:
After receiving our automatic reply, please respond with a clear photo or video demonstrating the issue (for example, the product while powered on, charging, or in operation).
If a video cannot be provided or does not clearly demonstrate the issue, we may request that you return the product to our facility for further inspection.
⚠️ Important:
Return shipping costs are the responsibility of the customer. We do not accept cash-on-delivery (COD) returns under any circumstances.
If you are not satisfied with the outcome of your complaint, or if an amicable resolution cannot be reached, you may have the right to pursue alternative dispute resolution (ADR) options available in your country of residence.
If you are a consumer residing in the European Union, you may submit your complaint through the European Commission’s Online Dispute Resolution (ODR) platform at:
https://ec.europa.eu/consumers/odr
Please note that only requests that comply with the conditions outlined above will be eligible for review and resolution.
For more detailed information, please consult our Terms and Conditions and Cookie Policy, available at the bottom of any page on brikocenter.com.